PureComponents EntrySet Extenders

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David Veeneman - 16 Sep 2005 17:44 GMT

This message is posted for the Google crawler. No reply is required

I want to caution other developers about a product called
"EntrySet.Extenders" by a small controls house called Pure Components. The
developer makes heavy use of testimonials to market their product. Since I
don't think they would show this one, I'm posting it here.

The component set looks really good, but there are major headaches in its
use, and the shop does not appear to be ready for prime time:

(1) The components use a non-standard licensing model that involves both a
registration key and a separate runtime license. The runtime license code is
poorly documented and difficult to find. I just spent an hour and a half
trying to figure it out. It looks like the runtime license key has to be
added to the code of any application that uses one of the components in the
set. They blame "bugs in .Net" for the difficulties with their licensing
scheme.

(2) Technical support is poor. Apparently, the developers are located in
Prague, Czech Republic. While the web site is in English, they apparently
don't speak it themselves. My email from their technical support was in very
broken English. At least, I think it was English.

(3) Finally, I question their business ethics. I bought the set during an
August promotion, during which they implied the price would increase
September 1. Instead, they cut the price. Apparently, the August promotion
was an attempt to reel in as many fish as possible before the price cut.
Pardon me while I get this darned hook out of my mouth!

All in all, a very negative experience. I would not recommend this component
to anyone under any circumstances.

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Mattias Sjögren - 16 Sep 2005 20:34 GMT

David,

Interesting, thanks for sharing. They are also spammers, I've been
getting unsolicited mail from them for a while now.

Mattias

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Petr Hajek, PureComponents - 13 Jul 2007 16:30 GMT

1)
If everyone was honest, there would be no need for licensing. Unfortunately we (and everyone else) have to protect our investments and effort. We're trying to keep it as easy as possible but also as secure as can be done. From this point of view the single line of code at the beginning of every application isn't that much harm to our customers, I suppose.

2)
a. You're right, our technical support was poor. But this is rapidly improving - you can easily check that on our website.
b. Well, my English isn't perfect as I am not a native speaker. But it is good enough to be understood and that's it. With growing Asian developers community you should prepare for worse times, once you could hear "at least, I think it was Chinese" about yourself. And it's not very enjoyable, I can say.

3)
a. The price was planned to increase but we had changed our mind. This has nothing to do with the business ethics, this sometimes just happens - we've had to react to the new facts.
b. The business ethics once more. The priciple of any business is that you buy the thing at the price you think it's worth it. You've had enough time for trying the components and you had decided it was worth the money. So why to question our business ethics now?

You didn't write anything about quality of the components, they're not that bad, are they?

From http://www.developmentnow.com/g/30_2005_9_0_0_599563/PureComponents-EntrySet-Ext
enders.ht

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