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.NET Forum / Visual Studio.NET / Setup / November 2003

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MSDN Library October 2003 DVD: setup hangs

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Robert A. Dukelow - 04 Nov 2003 19:20 GMT
When I try to install subject library the installation hangs. No indication
of processor or disk activity although task manager shows the application
status as "running". I have Visual Studio .NET 2003 installed and request
integration with that. I had a previous version of MSDN library installed
but I uninstalled that first.

I have tried it several times (with reboots in between) but it always hangs
at the same point.

I did a fresh install of Visual Studio .NET 2003 on another machine and
installed the MSDN library from the same DVD with no problems. That one had
never had a previous MSDN library installed before though and is a different
OS (Windows 2003 Server).

I am running Windows XP on a Pentium 4M, 1.8 GHz, 512 MB, Toshiba laptop.

Symptoms:

The status bar quickly moves to about 80% and hangs. There is no text under
"Status:". No processor or disk activity. After about 30 minutes I get a
dialog box "Installer is no longer responding" with retry and cancel
options. Selecting retry just returns to a hung condition.

I have waited well over an hour with nothing happening other than the
occassional "Installer is no longer responding" dialog. Attempting to cancel
installation does not work. Have to kill the setup wizard using the task
manager.

The readme file on the library DVD warns about an apparent hang at the end
of "copying new files" and "remove backup files" but I am not getting that
far so I assume this is a different problem.

Any ideas?

Thanks, Bob Dukelow
Tim Macaulay[MS] - 06 Nov 2003 21:05 GMT
There are a few things you could do:

1. Disable DMA through Device Manager > IDE/ATA Controllers by using PIO
Only
2. Set the windows installer policy to produce a verbose log to
troubleshoot the issue.

               223300 How to Enable Windows Installer Logging
               http://support.microsoft.com/?id=223300

               314852 How to Enable Windows Installer Logging in Windows XP
               http://support.microsoft.com/?id=314852

3. Download Filemon & Regmon and produce log files to see what it is
hanging on.

How to use Filemon and Regmon

Please navigate to and download the tools listed

FILEMON: http://www.sysinternals.com/ntw2k/source/filemon.shtml
REGMON: http://www.sysinternals.com/ntw2k/source/regmon.shtml

            Unzip the tools to there respective directories.

1.  Close all applications down that you possibly can (so the log does
clutter to much).
2.  Launch the Filemon executable.
3.  Note the button that looks like a magnifying glass.  (This is the
Capture On/Off button)
4.  Launch the troubled installation
5.  When the problem occurs please go to the Filemon tool.
6.  Hit the Capture button to stop the logging process. (Now we have
captured the problem happening.)
7.  From the File menu there is a save as option.  (save the log as a txt
file)
8.  Reboot the computer and repeat the above steps with Regmon. (run them
separately so we don't record the two tools processes.)

Cheers,
Tim Macaulay
Microsoft Corp.
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