MSDN User rights concern/question

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Darren Mastrangelo - 22 Aug 2003 13:17 GMT

After installing The MSDN Help for Visual Studio .NET from
a CD Tower setup, it appears that when a user without
administrative privlidges attemps to redirect the MSDN
Help from disk one to disk two or three, they do not have
the appropriate access needed to make the configuration
updates so that the Library files on the other volumes of
the CD tower can be selected. It appears to work fine
from a administrative account.

I have approx. 100 deployed licenses of the VS .NET 2003
which I need to integrate F1 help with, We utilize
automated processes for deploying software therefore an
administrative user does not touch each machine. Is there
a way to either automate the configuration of the 2nd and
3rd CDs for help or is there a way that users can set this
themselves.

I suppose if I knew what is being updated and where it is
that would provide information so that I can ensure that
this is not a self imposed issue caused by how we have
locked down user rights on the local machine.

Your assistance in this matter is greatly appreciated.

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David K - 22 Aug 2003 18:56 GMT

Darren,
alternative solution will be to point them to a network share contains all
the MSDN CDs
there is KB article describes how to install MSDN to a Network share ( it is
just copying all the CDS to one big folder)
hope it helps
David

> After installing The MSDN Help for Visual Studio .NET from
> a CD Tower setup, it appears that when a user without
[quoted text clipped - 19 lines]
>
> Your assistance in this matter is greatly appreciated.

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Felix Wang - 26 Aug 2003 10:15 GMT

Hi Darren,

I have discussed this issue with my colleagues. Based on the nature of this
issue, we think that we may need to contact you personally (through email)
to resolve it. Could you send us two screenshots that demonstrate the
difference? One is for the situation that we install with administrator
privileges and the other is for installing without administrator
privileges. I think that the difference should be a dialog box asking for
files or something similar.

Please let me know if you think this is appropriate or not. I look forward
to hearing from you.

Regards,

Felix Wang
Support Professional
mailto:v-felwa@microsoft.com

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Felix Wang - 28 Aug 2003 06:02 GMT

Hi Darren,

I have consulted our colleagues in the Windows Installer team. Here is
their response:

"This is a design limitation in the Windows Installer engine, as I recall.
It does not support installing across multiple CDs inserted into multiple
optical drives, like a CD tower or CD carousel. There were a couple of
workarounds:
1. Upgrading to the DVD version and using a DVD drive. This works because
the MSDN Library is still on one disk in the DVD edition.
2. Do an administrative install to a directory on a hard drive and point
users to install the software from there. That's in the ReadMe.

Although it pops up the 'please locate disk 2' dialog, you can't make it
work. We don't think admin makes any difference."

According to them, the design limitation is not easily changed. As a
result, could you consider the workarounds temporarily? Of the two options,
the administrative install is recommended. It takes a few more minutes on
the administrator's part, but is much faster for the end-users to install.

I hope the information I have provided here will be useful to you. Should
you have any concerns, please let me know.

Regards,

Felix Wang
Microsoft Online Partner Support

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