Why does MS play these FIX games???

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

Bret Pehrson - 15 Dec 2004 17:50 GMT

One of *MANY* 'available' fixes for VS (and related):

http://support.microsoft.com/default.aspx?scid=kb;en-us;822759

But, you have to play the "contact Microsoft Product Support Services to obtain
the fix" game -- *WHY*???

What is the malfunction over in Redmond that disallows posting these fixes in a
readily-obtainable location, or _better_yet_, how about _service_packs_ for VS?

Reply to this Message

Bret Pehrson - 15 Dec 2004 17:58 GMT

> One of *MANY* 'available' fixes for VS (and related):
>
[quoted text clipped - 5 lines]
> What is the malfunction over in Redmond that disallows posting these fixes in a
> readily-obtainable location, or _better_yet_, how about _service_packs_ for VS?

Sorry, I inadvertently posted this message in the wrong newsgroup. If
interested, I've re-posted in microsoft.public.vsnet.ide.

Reply to this Message

Carl Daniel [VC++ MVP] - 15 Dec 2004 21:35 GMT

> One of *MANY* 'available' fixes for VS (and related):
>
[quoted text clipped - 8 lines]
> readily-obtainable location, or _better_yet_, how about _service_packs_
> for VS?

The issue with the QFEs is, as Ronald L. explained recently, that Hotfixes
are not cumulative. If you've installed Hotfix A, there's no a-priori
guarantee that Hotfix B will work for you. For that reason, hotfixes are
only available through PSS so they can track which other hotfixes you've
installed to know if there is likely to be a problem before you try it.

More frequent service packs would be nice, yes.

-cd

Reply to this Message

Dave Bolt - 15 Dec 2004 23:35 GMT

I see.
But why do we have to actually contact them, not just fill in a form
notifying them of our requirement for the particular fix?
Also, when I have come across one of these fixes, I had to contact the paid
support number in order to request it. Not very beneficial in the middle of
the night, or if there is no credit on the credit card.
Any further insight?
Dave

>> One of *MANY* 'available' fixes for VS (and related):
>>
[quoted text clipped - 18 lines]
>
> -cd

Reply to this Message

Why does MS play these FIX games???

Free Magazines