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.NET Forum / .NET Framework / Setup / January 2005

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Registry Key preventing Uninstall

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DragonslayerApps - 27 Jan 2005 21:09 GMT
I wrote and installed a small VBdotNet application on several user machines.  
During an update installation, the uninstall phase failed, triggering an
error.  The error indicates that the uninstaller is attempting to remove a
registry key which has no connection to the application.  I’m guessing that
the key was modified during the installation and therefore logged as part of
the installation.

How do I remove the instruction to delete that registry key?  Is there a log
somewhere that I can find and edit?  This was done with the standard dotnet
setup package.

This same application has been installed and uninstaled repeatedly on other
user PCs, so I know it isn’t anything to do with the application itself.
Phil Wilson - 28 Jan 2005 15:40 GMT
It might help if you posted the exact message and the key in question. I'm
guessing that your upgrade is using RemovePreviousVersions?
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Phil Wilson
[Microsoft MVP-Windows Installer]
Definitive Guide to Windows Installer
http://apress.com/book/bookDisplay.html?bID=280

>I wrote and installed a small VBdotNet application on several user
>machines.
[quoted text clipped - 15 lines]
> other
> user PCs, so I know it isn???t anything to do with the application itself.
DragonslayerApps - 31 Jan 2005 16:33 GMT
Phil~

The exact message is "Could not open key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Remote Desktop\Pending Help Session.  
Verify that you have sufficient access to that key, or contact your support
personnel."  

My upgrade does use RemovePreviousVersions, but note that the error happens
when an uninstall of the application is attempted from the "Add or Remove
Programs" tool as well.

> It might help if you posted the exact message and the key in question. I'm
> guessing that your upgrade is using RemovePreviousVersions?

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