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.NET Forum / .NET Framework / New Users / August 2004

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Very bad Microsoft support

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LarsJ - 23 Aug 2004 07:39 GMT
Hi,
10 days ago (13 aug) I posted my first question in the MSDN Managed
Discussion group. It seemed to be a good opportunity to get an answer from
Microsoft if I could wait 2 days.
But I'm disappointed, still I haven't got any answer from Microsoft or
anybody else.  

Microsoft writes (on the MSDN Managed Discussion Group home page):
"A commitment to respond to your post within two business days"

This commitment from Microsoft is worthless! Still after 10 days I've got no
response.

From an angry and disappointed MSDN Universal subscriber.

PS: my question has the header "activating an application" and was posted 13
aug.
Sijin Joseph - 23 Aug 2004 10:58 GMT
Hi Lars,

Can you post some code showing how you are creating the new Process,
including all parameters that you are passing to it. And also the code
you are using to display the frame of the second process.

Also by becoming the Active application, i assume you mean that the
process does not have a taskbar window? or do you mean something else?
Do let me know this, i'll surely help you out.

Sijin Joseph
http://www.indiangeek.net
http://weblogs.asp.net/sjoseph

> Hi,
> 10 days ago (13 aug) I posted my first question in the MSDN Managed
[quoted text clipped - 13 lines]
> PS: my question has the header "activating an application" and was posted 13
> aug.
LarsJ - 23 Aug 2004 15:45 GMT
Hi, and thanks for the quick response. I'll continue the tracing in the
original thread.

But I didn't get any answer why it took 10 days to get an answer from
Microsoft when the commitment is 2 days. That's not a minor delay...

> Hi Lars,
>
[quoted text clipped - 27 lines]
> > PS: my question has the header "activating an application" and was posted 13
> > aug.
Brian Henry - 23 Aug 2004 12:17 GMT
I've always goten support next day, make sure you set up your alias
correctly

> Hi,
> 10 days ago (13 aug) I posted my first question in the MSDN Managed
[quoted text clipped - 15 lines]
> 13
> aug.
owais anwer - 27 Aug 2004 17:31 GMT
Well My queries are mostly replied within 2 days.
LarsJ - 31 Aug 2004 07:31 GMT
Hi,
still after 2,5 week I've got no answer from Microsoft. I've got confirmed
that my registrations are OK.
But still:
1) No answer from MS on my thread
2) no answer from MS why they don't answer (!)

So the conclusion is:
1) the 2-day commitment from MS is worthless
2) I'll never use this forum anymore
3) MS sucks!

PS: I spent 20 hours making a workaround solution on my problem, read the
thread. DS.

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