Understood.  Sadly, most users do not have a clue about this stuff.  I have
had to create the restore disks for people because they didn't even know
there was a program on the PC to do that and others have found out the hard
way when the machine crashes and then you can't create them.  I know it is
cheaper for the company but they need to go back to supplying the disks to
the user with a BIG RED TAG that says store these in a safe place.  I know
that won't help some people but it would be a big boon to many.

I think I didn't say it quite correctly.  The number was supposed to be for
her machine.  I would just use my disk since we have no OEM disks of any
kind.  I thought it might be considered like the "open" CD they gives schools
and such to use old PCs given to them and they would help her since she has a
license but no disk, but I understand what you are saying.

I have contacted Compaq on my co-workers behalf and will forward whatever
they offer to her.  Thanks!